You have three options:

• Email [email protected]
• Write and follow your case on VIA's Serviceportal

When you write to [email protected] then please:

• describe in detail what your inquiry is about.
• describe what you have done to solve the problem if your enquiry concerns a problem.
• describe which system/equipment your inquiry concerns.
• include, if possible, a screenshot of what your inquiry is about.

Download VIA's tool for remote support here.